1 comment

I ordered a crib and mattress for my expecting daughter. The crib was delivered 2 days early, which was great except no one told us it would be delivered early.

However, It was delivered at night and it was raining. The delivery company did not ring the door bell to let people know that there was a package or person at the door.

My daughter and son in law found the delivery in the morning and the packages were soaking wet. I am puzzled why a delivery company would deliver in the rain at that time of the night without protecting the delivery or ringing the door bell to ensure that someone would be aware of the delivery.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Pottery Barn Kids Pros: Good product.

Pottery Barn Kids Cons: Wet delivery.

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We are sorry for the condition your crib and mattress were recently delivered in and a member of our elevated support team will be contacting you privately for more information.


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