Resolved
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

I ordered a crib and mattress for my expecting daughter.The crib was delivered 2 days early, which was great except no one told us it would be delivered early.

However, It was delivered at night and it was raining. The delivery company did not ring the door bell to let people know that there was a package or person at the door.

My daughter and son in law found the delivery in the morning and the packages were soaking wet.I am puzzled why a delivery company would deliver in the rain at that time of the night without protecting the delivery or ringing the door bell to ensure that someone would be aware of the delivery.

Review about: Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I liked: Good product.

I didn't like: Wet delivery.

Had an Experience with Pottery Barn Kids?

Write a review

Comments

Terms of Service
Post Comment
Cancel
PotteryBarnKidsSocialTeam
#1366018
Pottery Barn Kids Verified Representative

Hello,

We are sorry for the condition your crib and mattress were recently delivered in and a member of our elevated support team will be contacting you privately for more information.

Sincerely,

Pottery Barn Kids Social Media Team

You May Also Like