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The worst customer service and an even worst return policy.I was stupid and bought from them.

Now I can't get my money back "because that's how their policy is". Don't waste your time, energy or money buying from Pottery Barn. I called them 2 minutes after I placed the order online to remove only ONE item from the order. It can't be done because that's just how their system is!

I was told to call back in 2 hours to see if it can be done then, right before closing. I did. Again, I was told it can't be done because that's just how their system is! All because I didn't notice I had ordered the item twice.

I was told to cancel the order and call back to see if it can be done. When I called they said, who told you that?!

Orders can't be cancelled!Once you place the order there is no going back, because that's just how their system is!

Review about: Pottery Barn Kids Customer Care.

Reason of review: Poor customer service.

I liked: Nightmare.

I didn't like: Online shopping experience, Very arrogant customer service, How i am being treated, Customer service experience, Customer service.

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PotteryBarnKidsSocialTeam
#1370562
Pottery Barn Kids Verified Representative

Please accept my apologies for the way your calls were handled. A private message has been sent with my contact information as I am more than happy to assist. Please feel free to contact me at your earliest convenience.

Best regards,

Susan

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