4.5
Details
0 comments

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart.

I contacted PB even though it was past the 30 day window. I always buy the kids backpacks at the end of July but we don’t use them until September. I sent pictures after contacting PB who said since it was a quality issue they would look into it. They sent me a pre-paid label and my daughter had her new bag in TWO days!!

I sent the defective one back and I’m truly grateful they seen what my frustrations were with this bag and everything breaking after such a short period. Thank you Pottery Barn for making this right. We’ve bought your backpacks ever since my girls started pre-k and they are in 4th and 5th grade.

We always look forward to the vast selections and astonishing quality. Mistakes/errors happen, but thank you so much for making it right!!

Product or Service Mentioned: Pottery Barn Kids Customer Care.

Reason of review: Honest return, exchange or cancellation policy.

Pottery Barn Kids Pros: Cute stuff, Items available for purchase, Products, Good product.

  • Pottery Barn Return Policy
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Pottery Barn Kids Reviews

  1. 82 reviews
  2. 39 reviews
  3. 12 reviews
  4. 3 reviews
  5. 1 review
Pottery Barn Kids reviews