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horrible customer service, such a rude person I spoke to. They made a mistake on the initals on a backpack I paid 62 dollars for it, they won’t help me fix it or return it.

I always buy from them and now I NEVER will ever again !

So upset and disgusted in this company! I will be telling my entire family to never order from them again.

Product or Service Mentioned: Pottery Barn Kids Backpack.

Reason of review: Not as described/ advertised.

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