We purchased a dresser and crib from PBK because they are green guard certified. The crib has been great but the dresser drawers are very difficult to open.
You have to really pull hard to open them and for a new product it’s annoying. I contacted customer service and spent countless hours on the phone with them to have a furniture medic take a look at the dresser to only be disconnected. I have sent over ten emails and still no resolution. Last Friday I waited at home all day for someone to show up because I finally had an appointment and no one ever came.
This is the worse customer service I have ever seen from a company.
Two months later I still have a dresser with drawers that are difficult to open and no appointment for them to be repaired.
In sheer frustration I have taken to writing reviews hoping that the company might pay attention. Seems once they have your money they don’t care if their products work or not :(
Product or Service Mentioned: Pottery Barn Kids Dresser.
Reason of review: Bad quality.