This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag.
My card was charged and I was given a delivery date. Two days before my delivery date I called company to see when will it be shipped Lo and behold the item was out of stock and my order would be cancelled. The same thing has happened when I ordered a backpack for my daughter. I placed order, given a delivery date.
Two days before delivery date customer service rep advises me the item is not available and my order is cancelled . Why would they have it advertised on their website if they don't have the inventory...
For them to be a premier company they are unorganized and misleading. I will not be make the same mistake a third time
Reason of review: Problem with delivery.
Monetary Loss: $120.
Preferred solution: Deliver product or service ordered.