ALL PB stores have different policies and it is BEYOND frustrating. There isn't an immediate PB store near my home so I order EVERYTHING online, whether gifts or for my own family.
When I try to return, exchange or get something embroider at the store in the Walt Whitman Mall in Melville NY they will NOT permit it. I'm sorry PB is expensive and the customer service/policies is NOT up to par. ALL stores should be mandated to have the EXACT SAME return policies. Returning or exchanging an online order in an a store should be permitted across the board.
I don't think this is a HUGE ask. PB is a HUGE company not to mention popular.
Product or Service Mentioned: Pottery Barn Kids Customer Care.
Reason of review: Poor customer service.
Preferred solution: Mandate that ALL PB and PB Kids STores have the same policy.