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2.0

I too purchased $350 in gifts for grandchild's "new" bedroom. Within 30 days items went on sale.

They offer no price adjustments. Also love the marketing ploy where after you spend a fortune you get free shipping and discount offers. Of course you cannot use discount and shipping on same offer. For the prices this company charges, these are both outrageous policies.

I will no longer shop there and I will surely tell all my friends.

I would prefer to take my business to reasonable stores - Nordstrom comes to mind with no shipping and the customer is always right. I was very polite in my request but customer service rep was snippy and condescending.

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Price reduction.

Pottery Barn Kids Cons: Refusal to give price adjustment.

Location: Petaluma, California

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