Pottery Barn Kids - Pottery Barn no price adjustment
I too purchased $350 in gifts for grandchild's "new" bedroom. Within 30 days items went on sale.
They offer no price adjustments. Also love the marketing ploy where after you spend a fortune you get free shipping and discount offers. Of course you cannot use discount and shipping on same offer. For the prices this company charges, these are both outrageous policies.
I will no longer shop there and I will surely tell all my friends.
I would prefer to take my business to reasonable stores - Nordstrom comes to mind with no shipping and the customer is always right. I was very polite in my request but customer service rep was snippy and condescending.
Reason of review: Poor customer service.
Monetary Loss: $35.
Preferred solution: Price reduction.
Pottery Barn Kids Cons: Refusal to give price adjustment.
Location: Petaluma, California
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