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Called to inquire about a promo code listed in my cart during checkout. It did not work when I typed it in and so rep tried doing the same and it did not work for her either. After 45 mins she stated she had no idea why the code did not work nor was there anyone to...
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2.2
#1295128
Pottery Barn Kids - They completely ignored me.
Pottery Barn Kids - They completely ignored me.
I ordered a new lunch bag for my daughter. It was one of the new products they added. Im always careful when I order stuff online. I double check the details,so I won't order wrong color or the size. They sent me a wrong one. I picked the one called Cold Pack lunch bag...
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2.6
#1292720
I am writing this for my daughter, as she and her husband have their hands full with the new arrival of their third child. And sadly, before that, there were medical complications that simply didn't allow this to take a priority. - I will start with their purchase of 2...
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PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam
Pottery Barn Kids Verified Representative

Hello Mrs. Schrader: I'm so sorry your granddaughter received the incorrect color and would like to know more about this. Please send the order information for the kitchen set...

#1279773
Pottery Barn Kids - So disappointed
Pottery Barn Kids - So disappointed
Pottery Barn Kids - So disappointed
Pottery Barn Kids - So disappointed
I have been buying gifts for people for years at PBK and even worked there in my early twenties. When I found out I was pregnant, it was a no brained that I would register there.. I received a monogrammed diaper bag off of my registery that when all was said and done...
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PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam
Pottery Barn Kids Verified Representative

Hello: I'm very sorry to see this happened to the diaper bag and thank you for bringing it to my attention. Please send your order information to support@potterybarnkids.com a...

3.1
#1273647
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Pottery Barn Kids - Ugh...gift card issue

Bought a gift card to be sent to a couple who just had their first child. I wrote a heartfeld message...no message went along with the card. Idiots
#1244597
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Pottery Barn Kids - Employment history

The whole experience of working in that store environment was absolutely horrendous. I wasn’t trained right and didn’t have enough knowledge to even give good customer service and feel confident in knowing what I was talking about.
#1222103
Pottery Barn Kids - Bad Quality Backpacks
Pottery Barn Kids - Bad Quality Backpacks
I bought a backpack through pottery barn kids and they have NO way of reviewing your item on their site nor their fb page. the fact there are no reviews should be a red flag to not buy from them, they are hiding something. I luckily didn't order a monogrammed backpack...
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#1215718
We returned an item on 1/16/18 and it is currently 3/6/18 and we still have not received our reimbursement. We have called customer service 3 times and it has been a poor experience each time. In our latest discussion, they are telling us that they sent the...
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1.0
#1204268
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Pottery Barn Kids - DO NOT WASTE YOUR TIME OR MONEY

Purchased an “ Easter basket” for my child’s first Easter, nowhere on the website did it state “basket not included”. Pottery barn kids shipped only the monogrammed liner with no basket $27 later. Spoke with “Ty” who was a waste of time and not helpful In the least bit. Spend your money elsewhere with a company who won’t rip you off.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1201469

Contact Pottery Barn Kids

Mailing Address:
Pottery Barn Kids
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(800) 993-4923
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I ordered one item from pottery barn on February 14 for a total price of $143.31. They Charged me 6 times for one order. In the end i was charged over $700 for a single crib set. When i called customer service they said that i was only charged once. I had to get my...
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1.0
#1197433