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My daughter-in-law registered for her twins nursery, and as dutiful grandparents we ordered thousands of dollars of merchandise. My complaint is everything we ordered, had no details of when it was going to ship. I expected everything to ship in a matter of weeks. The...
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Company wrote 0 private or public responses to the review from Dec 04.
1.2
#1415328
In someways this story should be about the generosity of my family which gave us a suite of baby furniture for our brand new baby. Unfortunately, because they purchased it from Pottery Barn kids online the shipping was so late including some items arriving damage that...
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Company wrote 0 public responses to the review from Nov 15.
1.8
#1401323
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Resolved

Resolved: Pottery Barn Kids - Rug I ordered went on sale next day, and PBK would not give

I ordered a rug with a pad from PBK last night. Today, the same rug is 30% off. I called to ask if I could get the sale price. The rep told me no, that is not their policy and hung up on me. I asked to speak to a manager before the rep hung up. Most reputable companies will give you the sale price wiithin a certain period of time. I buy many products at PB and PBK. In the future I plan to refrain from buying anything at either store. jchierharrington@gmail.com Bought rug on 11.6.18
Company wrote 0 private or public responses to the review from Nov 07.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1395759
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Pottery Barn Kids - Over priced for terribly managed company

Customer service online is terrible. I think the reps work from home. Not trained properly and don’t know the products and promotions. Never received a confirmation. My daughter tried to return a gift that was on her registry and couldn’t without a receipt. They charge a shipping charge and a “delivery surcharge “.
Company wrote 0 public responses to the review from Nov 07.
#1395432
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Pottery Barn Kids - Placed orders and then told several days later it is on BACK

Have ordered two baby blankets st different times. Placed order in stock. A couple of days later find out they are BACK ORDERED. WAS NOT EVEN E MAILED I JUST HAPPEN TO LOOK AT THE ORDER. THEY REALLY SUCK. WILL BE LOOKINF ELSE WHERE FRON NOW ON. VERY POIR SERVICE.
Company wrote 0 public responses to the review from Nov 01.
#1392336
I placed an order with this company late in the evening. Immediately called when I realized I was not given Free Shipping as was advertised. I was not able to get through on any of the extensions. I called early in the morning to cancel the order. The Sales...
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Company wrote 0 private or public responses to the review from Nov 01.
#1392256
After deciding that I wanted this specific costume for my newborn I bought it, the next day it dropped $15. Ofcourse I wanted the price to be adjusted without having to go to the mall or deal with a return and repurchase. So I called customer service. Huge mistake. I...
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Company wrote 0 private or public responses to the review from Oct 26.
3.0
I didn't like
  • Customer service
#1389177
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Pottery Barn Kids - Terrible, very disorganized

I ordered a $70 cat costume for my toddled. It arrived within 10 days and it was ugly. The face was strange looking and the fur was raggedy. I called them and asked i could exchange it for a squirrel costume. They said no problem and i sent the cat costume back UPS. This was 2 weeks ago and i called and the squirrel costume hasn't even been sent out. Then they said all of their computer systems were down and to call back in an hour. WTH!?
Company wrote 0 private or public responses to the review from Oct 16.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1382932
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Pottery Barn Kids - The worst customer service and horrible furtniture!

I purchased a bed for my daughter and three new mattresses for my children. The bad has yet to arrive, and I purchased the bed over two months ago. The arrival date keeps changing. The three mattresses are horrible! I called customer service and after waiting hours for help, they told me there is nothing they can do. I will never purchase another item from this company!
Company wrote 0 private or public responses to the review from Oct 14.
1.0
Details
Diversity of Products or Services
Staff
Value for money
Warranty
#1381741

Contact Pottery Barn Kids

Mailing Address:
Pottery Barn Kids
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(800) 993-4923
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Pottery Barn Kids Products and Services

The nursery rocker cannot be used to rock a child. After paying almost $2,000.00 and waiting months. I ordered the chair in December and it arrived in mid-April. The chair does not work. It appears that there is a problem with the weight distribution of the chair. When...
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Company wrote 0 private or public responses to the review from Oct 14.
2.1
I liked
  • Delivery people were nice
  • Nightmare
  • Products
I didn't like
  • Not as advertised
  • Lack of real solution
  • Very poor customer service
#1381270