Latest review first
In someways this story should be about the generosity of my family which gave us a suite of baby furniture for our brand new baby. Unfortunately, because they purchased it from Pottery Barn kids online the shipping was so late including some items arriving damage that...Read more
I ordered a rug with a pad from PBK last night. Today, the same rug is 30% off. I called to ask if I could get the sale price. The rep told me no, that is not their policy and hung up on me. I asked to speak to a manager before the rep hung up. Most reputable companies...Read more
Pottery Barn Kids - Over priced for terribly managed company
Customer service online is terrible. I think the reps work from home. Not trained properly and don’t know the products and promotions. Never received a confirmation. My daughter tried to return a gift that was on her registry and couldn’t without a receipt. They charge a shipping charge and a “delivery surcharge “.
Pottery Barn Kids - Placed orders and then told several days later it is on BACK
Have ordered two baby blankets st different times. Placed order in stock. A couple of days later find out they are BACK ORDERED. WAS NOT EVEN E MAILED I JUST HAPPEN TO LOOK AT THE ORDER. THEY REALLY SUCK. WILL BE LOOKINF ELSE WHERE FRON NOW ON. VERY POIR SERVICE.
I placed an order with this company late in the evening. Immediately called when I realized I was not given Free Shipping as was advertised. I was not able to get through on any of the extensions. I called early in the morning to cancel the order. The Sales...Read more
After deciding that I wanted this specific costume for my newborn I bought it, the next day it dropped $15. Ofcourse I wanted the price to be adjusted without having to go to the mall or deal with a return and repurchase. So I called customer service. Huge mistake. I...Read more
I didn't like
- Customer service
I ordered a $70 cat costume for my toddled. It arrived within 10 days and it was ugly. The face was strange looking and the fur was raggedy. I called them and asked i could exchange it for a squirrel costume. They said no problem and i sent the cat costume back UPS....Read more
Pottery Barn Kids - The worst customer service and horrible furtniture!
I purchased a bed for my daughter and three new mattresses for my children. The bad has yet to arrive, and I purchased the bed over two months ago. The arrival date keeps changing. The three mattresses are horrible! I called customer service and after waiting hours for help, they told me there is nothing they can do. I will never purchase another item from this company!
The nursery rocker cannot be used to rock a child. After paying almost $2,000.00 and waiting months. I ordered the chair in December and it arrived in mid-April. The chair does not work. It appears that there is a problem with the weight distribution of the chair. When...Read more
- Delivery people were nice
I didn't like
- No response
- Not as advertised
- Very poor customer service
My recent experience with Pottery Barn Kids will most certainly be my last. My husband and I purchased the plush lamb rocker as a gift for our daughter who we are expecting in a few weeks. The rocker arrived scratched and the personalization was not at all what was...Read more
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