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We placed a custom furniture order for a glider/ottoman pair for our baby’s nursery on 11/7, and at the time we were told the items would ship between 12/21 and 1/4. We were calculated in our fabric selection, picking an option that was guaranteed to ship (or so we...
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1.6
I liked
  • Products
I didn't like
  • Lack of response to electronic communication
  • Length of time placed on hold
  • Response
#1447448
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Pottery Barn Kids - Ordered 3 months ago -- no items, no resolution

I placed an order 3 months ago for a glider & ottoman for my baby's nursery and have been given the absolute run around trying to follow up on home delivery. The baby is now here and I have no furniture! Their customer service is garbage and I keep getting hung up on and no one will help me. Almost 20 calls including with supervisors and to corporate customer care and no resolution! Emails are ignored.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Lack of response to electronic communication
  • Lack of delivery
  • Terrible customer service
#1440779
Where to begin! I had three incidences with them and I’m finished forever! I should have learned. Their customer service is the worse I have ever seen! It’s feel like Pottery Barn Kids trains it’s emoloyees to delay making a decision and keep delaying their responses...
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1.0
#1432211
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Pottery Barn Kids in Chadstone, Victoria County - Terrible customer service, very rude manager

We have purchased with the company since opening. We just recently received a gift from our friend and since my daughter has already had the color, we simply wanna exchange a color. The sa and manager were very rude to decline by saying they could not serch the details of the product in the system even though we provided them the date and time ,which was only several days before. We are very upset because it has been the worst shopping experience ever among the times we lived in Melbourne.
1.8
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Style and Design
Chadstone, Victoria County
#1428735
My daughter-in-law registered for her twins nursery, and as dutiful grandparents we ordered thousands of dollars of merchandise. My complaint is everything we ordered, had no details of when it was going to ship. I expected everything to ship in a matter of weeks. The...
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1.2
#1415328
In someways this story should be about the generosity of my family which gave us a suite of baby furniture for our brand new baby. Unfortunately, because they purchased it from Pottery Barn kids online the shipping was so late including some items arriving damage that...
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1.8
#1401323
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Resolved

Resolved: Pottery Barn Kids - Rug I ordered went on sale next day, and PBK would not give

I ordered a rug with a pad from PBK last night. Today, the same rug is 30% off. I called to ask if I could get the sale price. The rep told me no, that is not their policy and hung up on me. I asked to speak to a manager before the rep hung up. Most reputable companies will give you the sale price wiithin a certain period of time. I buy many products at PB and PBK. In the future I plan to refrain from buying anything at either store. jchierharrington@gmail.com Bought rug on 11.6.18
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1395759
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Pottery Barn Kids - Over priced for terribly managed company

Customer service online is terrible. I think the reps work from home. Not trained properly and don’t know the products and promotions. Never received a confirmation. My daughter tried to return a gift that was on her registry and couldn’t without a receipt. They charge a shipping charge and a “delivery surcharge “.
#1395432
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Pottery Barn Kids - Placed orders and then told several days later it is on BACK

Have ordered two baby blankets st different times. Placed order in stock. A couple of days later find out they are BACK ORDERED. WAS NOT EVEN E MAILED I JUST HAPPEN TO LOOK AT THE ORDER. THEY REALLY SUCK. WILL BE LOOKINF ELSE WHERE FRON NOW ON. VERY POIR SERVICE.
#1392336

Contact Pottery Barn Kids

Mailing Address:
Pottery Barn Kids
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(800) 993-4923
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Pottery Barn Kids Products and Services

I placed an order with this company late in the evening. Immediately called when I realized I was not given Free Shipping as was advertised. I was not able to get through on any of the extensions. I called early in the morning to cancel the order. The Sales...
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#1392256