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Verified Reviewer
1.0
Details
On 11/6, I ordered a bed for my son for his new bedroom - he’s having surgery in December and we promised a new bed for surgery recovery and Christmas. On 11/20 I called for an updated status for delivery and was told that my product was no longer available and would...
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Review
#1714959 Review #1714959 is a subjective opinion of poster.
Service
Pottery Barn Kids Customer Care
Cons
  • Cancelled order with no notification
  • Did not process refund for cancelled order
  • Lack of delivery
Reason of review
Problems with payment
Loss
$2404
Preferred solution
Let the company propose a solution
Tags
  • Pottery Barn Poor Customer Servic
1.0
Details
They canceled my first order. Then I called to reorder and they charged me $600 more for the same item! I told the rep, her name was Lisa, that this item had a Black Friday discount. Her reply. “That was then. Today there’s no discount.” I went on the website and...
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Review
#1719783 Review #1719783 is a subjective opinion of poster.
Service
Pottery Barn Kids Customer Care
Cons
  • Horrible customer service
  • Refusal to give price adjustment
  • Customer service experience
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Let the company propose a solution
Tags
  • Pottery Barn Kids Crib
  • Potter Barn Kids
1.5
Details
My kids have been asking for a new backpacks for the last two years. I finally caved, even though their Lands End was still in mint condition, and let them pick out pottery barn ones. Double the price and 4 weeks in use the first one has a rip at the seam, the other...
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Review
#1682186 Review #1682186 is a subjective opinion of poster.
Pros
  • Cute designs
Cons
  • Overpriced brand
  • Do not stand behind the quality of products
  • Poor customer service
Reason of review
Damaged or defective
Loss
$168
Preferred solution
Either take back all their crap and send replacement, or give me all my money back
4.5
Details
I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB even though it was past the 30 day window. I always buy the kids backpacks at the end of July but we don’t use them until September. I sent pictures...
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Review
#1676975 Review #1676975 is a subjective opinion of poster.
Service
Pottery Barn Kids Customer Care
Pros
  • Products
  • Items available for purchase
  • Cute stuff
Reason of review
Honest return, exchange or cancellation policy
Tags
  • Pottery Barn Return Policy
1.2
Details
Pottery Barn Kids Team, I’m truly disappointed in the level of guest engagement your team has provided when dealing with trying to get a suitcase for my daughter’s birthday. I placed an order on August 23, and was told it would arrive by Sept. 8. When it came in, it...
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Review
#1663546 Review #1663546 is a subjective opinion of poster.
Cons
  • Lack of delivery
  • Not as advertised
  • Send wrong items
Reason of review
Problem with delivery
Preferred solution
Full refund

List items online that are not available! | Pottery Barn Kids review

2.0
Details
More than once, an online order was listed as in stock and shipped but never came. Customer service told me “customers have a risk of products on sale not being fully stocked and that’s a risk they need to take”. Multiple times order was cancelled by Pottery Barn Kids weeks after being ordered due to being out of stock. Also used my rewards and they said I’m not eligible to get them back even though they were the ones who cancelled the orders! Additionally, the items that are out of stock are still listed on their website as available. This is theft!
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Review
#1660887 Review #1660887 is a subjective opinion of poster.

Need a receipt | Pottery Barn Kids review

Short conversation with customer service & all taken care of. Thanks very much
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Review
#1660392 Review #1660392 is a subjective opinion of poster.
Service
Pottery Barn Kids Customer Care
Reason of review
Good quality

Track order | Pottery Barn Kids review from Massapequa, New York

5.0
Details
Checking on Partial delivery received
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Review
#1658638 Review #1658638 is a subjective opinion of poster.
Service
Pottery Barn Kids Customer Care
Reason of review
Good customer service

Terrible customer service | Pottery Barn Kids review from Mesa, Arizona

1.3
Details
I am missing bolts for one of their bunk beds. Customer service said they could not replace/send new hardware. It was not available. She suggested going to the local hardware store. I had, they were the only other logical option to get their missing hardware. Specialty item with no suport
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Review
#1620556 Review #1620556 is a subjective opinion of poster.
Product
Pottery Barn Kids Bed
1.0
Details
Awful, Awful, Awful. DO NOT SHOP HERE IF YOU CAN FIND OTHER OPTIONS. Their items are priced as nicer products but their customer service is trashy and ghetto at best. Sent me the wrong item twice, I had print screens to show they sent the wrong item. The rep proceeded...
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Review
#1614768 Review #1614768 is a subjective opinion of poster.
Pros
  • Cute stuff
Cons
  • Horrible customer service
  • Send wrong items
  • Skews are mixed up on online shopping
Reason of review
Poor customer service

Contact Pottery Barn Kids Customer Service

Website:
Mailing Address:
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(800) 993-4923
All Pottery Barn Kids Contacts

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1.0
Details
I ordered furniture for my daughter's room in the store with the promise of receiving it on a specific date/time frame. We specifically picked the furniture that would be delivered the earliest date possible. There were numerous others designs that we liked, however,...
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Review
#1607611 Review #1607611 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution