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bought a gift, and told the person that it will arrive during the date pottery barn kids suggested. i had waited over a month already for the order to come. each time i keep checking the website, pottery barn keeps pushing the date back. i called customer service to...
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1.0
#1359522
2 weeks ago I ordered a birthday gift for my granddaughter. It was to have arrived this past Tuesday, the party is Saturday. When i checked on delivery there were no updates. I checked with customer service PBK and was told after about a 30 minute call the shipment...
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1.0
I didn't like
  • Lack of response
  • Horrible customer service
#1354324
I am an interior designer and have dealt with many furniture companies over the years. Never have I had to deal with such *** poor customer service than Pottery Barn. It is beyond shocking how terrible this business is. I absolutely cannot recommend this company to...
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2.1
I didn't like
  • How i am being treated
#1350904
I ordered a backpack and lunch box for my son. I received his lunch box and was given a date for his backpack to arrive. The date was pushed back. I called to check the status and what should have arrived sept 3rd is now estimated to arrive sept 18th I didn’t receive...
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1.0
#1343243
This past Thursday (8/16), I went to the Pottery Barn Kids in the Short Hills Mall in NJ to buy gifts for the birthday of twin girls of 6 yrs. While looking at some bedroom lamps I realized maybe this was too expensive a gift for 6 years old girls and not what I would...
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#1333447
This company jas the WORST customer service. Honestly, i would rather talk to someone in India than have stupid customer service work from home employees with tons of background noise to deal with. They say they will call you back and never do. You would think they...
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1.8
#1318705
I've been a long time customer of pottery barn. So I ordered BATH towels from Pottery Barn Kids and they sent me washcloths. I contacted their customer service, and emailed her my PBK confirmation that clearly shows I order bath towels. She agreed an exchange was...
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1.0
I didn't like
  • Very poor customer service
  • Nobody knows what is going on
  • Online shopping experience
#1318494
My boys received PBKids suitcases for Christmas. We just now used them for the first time this summer. After a week, one of the suitcases is completely unuseable. Just totally fell apart after reasonable use while traveling. I called the company and was offered $50....
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2.0
#1313999
First off, I have never written a review for any company (good or bad), but after the experience I have had dealing with pottery barn kids, I have to say something so hopefully other parents don't have to experience the same frustrations. To start, I am pregnant with...
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1.2
I didn't like
  • Very poor customer service
  • Nobody knows what is going on
#1312887

Contact Pottery Barn Kids

Mailing Address:
Pottery Barn Kids
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(800) 993-4923
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Pottery Barn Kids - 9 weeks weeks waiting & no furniture...

After waiting sing may 23rd I was just told today that the trundle only be available on August 13... PBK said that the best thing was for me to cancel the order and that’s what I did.... I will never buy from any Pottery Barn every again & I will tell all my friends! “ DON’T BUY POTTERY BARN! They don’t respect the costumers!
1.0
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#1312806