Pottery Barn Kids - Ugh...gift card issue
Bought a gift card to be sent to a couple who just had their first child. I wrote a heartfeld message...no message went along with the card. Idiots
Pottery Barn Kids - Employment history
The whole experience of working in that store environment was absolutely horrendous. I wasn’t trained right and didn’t have enough knowledge to even give good customer service and feel confident in knowing what I was talking about.
I bought a backpack through pottery barn kids and they have NO way of reviewing your item on their site nor their fb page. the fact there are no reviews should be a red flag to not buy from them, they are hiding something. I luckily didn't order a monogrammed backpack...Read more
We returned an item on 1/16/18 and it is currently 3/6/18 and we still have not received our reimbursement. We have called customer service 3 times and it has been a poor experience each time. In our latest discussion, they are telling us that they sent the...Read more
Pottery Barn Kids - DO NOT WASTE YOUR TIME OR MONEY
Purchased an “ Easter basket” for my child’s first Easter, nowhere on the website did it state “basket not included”. Pottery barn kids shipped only the monogrammed liner with no basket $27 later. Spoke with “Ty” who was a waste of time and not helpful In the least bit. Spend your money elsewhere with a company who won’t rip you off.
I ordered one item from pottery barn on February 14 for a total price of $143.31. They Charged me 6 times for one order. In the end i was charged over $700 for a single crib set. When i called customer service they said that i was only charged once. I had to get my...Read more
I ordered a wooden mobile arm to go with a crib I ordered for my daughter. Within 10 minutes I realized it was not compatible with the brand crib I had bought. I called Pottery Barn customer service and gave them the order number. I was told the order was canceled....Read more
Finally felt like I should splurge on my kids furniture as they are getting older and will keep the next pieces I purchase for many years. Looked around and finally bought The Pottery Barn Kids Belden Twin Bed, Set of 2, Charcoal Item #: 5452409 an it was the biggest...Read more
- Delivery people were nice
I didn't like
- Quality of the furniture
I placed an order today at around 1:30 PM (Sunday). I called than back at around 4:30 PM and they refused to make changes to the shipping address. They also refuses to make adjustments to the price due to swapping a code. This is unacceptable and I am probably never...Read more
I purchased items in mid-December for holiday gifts. They were returned and received by the company 2 weeks later. It has been over a month now and I am still waiting for a refund, company claims they issued a merchandise credit instead of refunding my payment method....Read more
I didn't like
- Lack of response to electronic communication
- Very poor customer service
- Lack of real solution
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