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Pottery Barn Kids - Ugh...gift card issue

Bought a gift card to be sent to a couple who just had their first child. I wrote a heartfeld message...no message went along with the card. Idiots
#1244597
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Pottery Barn Kids - Employment history

The whole experience of working in that store environment was absolutely horrendous. I wasn’t trained right and didn’t have enough knowledge to even give good customer service and feel confident in knowing what I was talking about.
#1222103
Pottery Barn Kids - Bad Quality Backpacks
Pottery Barn Kids - Bad Quality Backpacks
I bought a backpack through pottery barn kids and they have NO way of reviewing your item on their site nor their fb page. the fact there are no reviews should be a red flag to not buy from them, they are hiding something. I luckily didn't order a monogrammed backpack...
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#1215718
We returned an item on 1/16/18 and it is currently 3/6/18 and we still have not received our reimbursement. We have called customer service 3 times and it has been a poor experience each time. In our latest discussion, they are telling us that they sent the...
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1.0
#1204268
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Pottery Barn Kids - DO NOT WASTE YOUR TIME OR MONEY

Purchased an “ Easter basket” for my child’s first Easter, nowhere on the website did it state “basket not included”. Pottery barn kids shipped only the monogrammed liner with no basket $27 later. Spoke with “Ty” who was a waste of time and not helpful In the least bit. Spend your money elsewhere with a company who won’t rip you off.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1201469
I ordered one item from pottery barn on February 14 for a total price of $143.31. They Charged me 6 times for one order. In the end i was charged over $700 for a single crib set. When i called customer service they said that i was only charged once. I had to get my...
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1.0
#1197433
I ordered a wooden mobile arm to go with a crib I ordered for my daughter. Within 10 minutes I realized it was not compatible with the brand crib I had bought. I called Pottery Barn customer service and gave them the order number. I was told the order was canceled....
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#1196217
Id rather buy Ikea than Pottery Barn Kids Furniture
Id rather buy Ikea than Pottery Barn Kids Furniture
Id rather buy Ikea than Pottery Barn Kids Furniture
Id rather buy Ikea than Pottery Barn Kids Furniture
Id rather buy Ikea than Pottery Barn Kids Furniture
Finally felt like I should splurge on my kids furniture as they are getting older and will keep the next pieces I purchase for many years. Looked around and finally bought The Pottery Barn Kids Belden Twin Bed, Set of 2, Charcoal Item #: 5452409 an it was the biggest...
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2.2
I liked
  • Delivery people were nice
I didn't like
  • Quality of the furniture
#1196072
I placed an order today at around 1:30 PM (Sunday). I called than back at around 4:30 PM and they refused to make changes to the shipping address. They also refuses to make adjustments to the price due to swapping a code. This is unacceptable and I am probably never...
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1.0
#1187697
I purchased items in mid-December for holiday gifts. They were returned and received by the company 2 weeks later. It has been over a month now and I am still waiting for a refund, company claims they issued a merchandise credit instead of refunding my payment method....
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1.8
I didn't like
  • Lack of response to electronic communication
  • Very poor customer service
  • Lack of real solution
#1176714