In someways this story should be about the generosity of my family which gave us a suite of baby furniture for our brand new baby. Unfortunately, because they purchased it from Pottery Barn kids online the shipping was so late including some items arriving damage that...
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I ordered a rug with a pad from PBK last night. Today, the same rug is 30% off. I called to ask if I could get the sale price. The rep told me no, that is not their policy and hung up on me. I asked to speak to a manager before the rep hung up. Most reputable companies...
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Pottery Barn Kids - Over priced for terribly managed company

Customer service online is terrible. I think the reps work from home. Not trained properly and don’t know the products and promotions. Never received a confirmation. My daughter tried to return a gift that was on her registry and couldn’t without a receipt. They charge a shipping charge and a “delivery surcharge “.

Pottery Barn Kids - Placed orders and then told several days later it is on BACK

Have ordered two baby blankets st different times. Placed order in stock. A couple of days later find out they are BACK ORDERED. WAS NOT EVEN E MAILED I JUST HAPPEN TO LOOK AT THE ORDER. THEY REALLY SUCK. WILL BE LOOKINF ELSE WHERE FRON NOW ON. VERY POIR SERVICE.
I placed an order with this company late in the evening. Immediately called when I realized I was not given Free Shipping as was advertised. I was not able to get through on any of the extensions. I called early in the morning to cancel the order. The Sales...
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After deciding that I wanted this specific costume for my newborn I bought it, the next day it dropped $15. Ofcourse I wanted the price to be adjusted without having to go to the mall or deal with a return and repurchase. So I called customer service. Huge mistake. I...
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I didn't like
  • Customer service
I ordered a $70 cat costume for my toddled. It arrived within 10 days and it was ugly. The face was strange looking and the fur was raggedy. I called them and asked i could exchange it for a squirrel costume. They said no problem and i sent the cat costume back UPS....
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Pottery Barn Kids - The worst customer service and horrible furtniture!

I purchased a bed for my daughter and three new mattresses for my children. The bad has yet to arrive, and I purchased the bed over two months ago. The arrival date keeps changing. The three mattresses are horrible! I called customer service and after waiting hours for help, they told me there is nothing they can do. I will never purchase another item from this company!
Diversity of Products or Services
Value for money
The nursery rocker cannot be used to rock a child. After paying almost $2,000.00 and waiting months. I ordered the chair in December and it arrived in mid-April. The chair does not work. It appears that there is a problem with the weight distribution of the chair. When...
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I liked
  • Products
  • Delivery people were nice
  • Nightmare
I didn't like
  • No response
  • Not as advertised
  • Very poor customer service

Contact Pottery Barn Kids

Mailing Address:
Pottery Barn Kids
3250 Van Ness Avenue
San Francisco, California 94109
United States
(800) 993-4923

Pottery Barn Kids Products and Services

My recent experience with Pottery Barn Kids will most certainly be my last. My husband and I purchased the plush lamb rocker as a gift for our daughter who we are expecting in a few weeks. The rocker arrived scratched and the personalization was not at all what was...
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