Called to inquire about a promo code listed in my cart during checkout. It did not work when I typed it in and so rep tried doing the same and it did not work for her either. After 45 mins she stated she had no idea why the code did not work nor was there anyone to...Read more
I ordered a new lunch bag for my daughter. It was one of the new products they added. Im always careful when I order stuff online. I double check the details,so I won't order wrong color or the size. They sent me a wrong one. I picked the one called Cold Pack lunch bag...Read more
I am writing this for my daughter, as she and her husband have their hands full with the new arrival of their third child. And sadly, before that, there were medical complications that simply didn't allow this to take a priority. - I will start with their purchase of 2...Read more
I have been buying gifts for people for years at PBK and even worked there in my early twenties. When I found out I was pregnant, it was a no brained that I would register there.. I received a monogrammed diaper bag off of my registery that when all was said and done...Read more
Pottery Barn Kids - Ugh...gift card issue
Bought a gift card to be sent to a couple who just had their first child. I wrote a heartfeld message...no message went along with the card. Idiots
Pottery Barn Kids - Employment history
The whole experience of working in that store environment was absolutely horrendous. I wasn’t trained right and didn’t have enough knowledge to even give good customer service and feel confident in knowing what I was talking about.
I bought a backpack through pottery barn kids and they have NO way of reviewing your item on their site nor their fb page. the fact there are no reviews should be a red flag to not buy from them, they are hiding something. I luckily didn't order a monogrammed backpack...Read more
We returned an item on 1/16/18 and it is currently 3/6/18 and we still have not received our reimbursement. We have called customer service 3 times and it has been a poor experience each time. In our latest discussion, they are telling us that they sent the...Read more
Pottery Barn Kids - DO NOT WASTE YOUR TIME OR MONEY
Purchased an “ Easter basket” for my child’s first Easter, nowhere on the website did it state “basket not included”. Pottery barn kids shipped only the monogrammed liner with no basket $27 later. Spoke with “Ty” who was a waste of time and not helpful In the least bit. Spend your money elsewhere with a company who won’t rip you off.
I ordered one item from pottery barn on February 14 for a total price of $143.31. They Charged me 6 times for one order. In the end i was charged over $700 for a single crib set. When i called customer service they said that i was only charged once. I had to get my...Read more
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