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Updated by user Jul 06, 2018

I am happy to say thanks to pissed consumer I received an email from PBK within 3 days of my review. The woman was helpful and we were able to resolve my issue within weeks time. I received a replacement diaper bag and was very pleased

Original review posted by user Jun 06, 2018

I have been buying gifts for people for years at PBK and even worked there in my early twenties. When I found out I was pregnant, it was a no brained that I would register there..

I received a monogrammed diaper bag off of my registery that when all was said and done cost right around $200. (with the personalization, shipping and handling ect) I have been using the diaper bag a little over a year now and the sides are ripping and badly too with every day I use it. I emailed pottery barn to ask where I can send pictures of the damage and never got a response back. I then sent a follow up email and still heard nothing back.

Today I called customer service and the very lovey woman (who clearly felt bad for me) told me that because the purchase date was almost two years ago they will not replace it..

I am so furious that they are not willing to replace something so expensive.. I am truly so disappointed after all of the money o have spent and brought to this company

Reason of review: Return, Exchange or Cancellation Policy.

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PotteryBarnKidsSocialTeam

Hello: I'm very sorry to see this happened to the diaper bag and thank you for bringing it to my attention. Please send your order information to support@potterybarnkids.com and I'll be happy to assist you by email. - Katie

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